Orders and invoices arrive by email or WhatsApp and someone retypes them into the ERP. Can it be automated?
Yes. Artificial intelligence can read each email, message or invoice even when every customer or supplier uses a different format, and extract the data. Before it reaches your ERP, deterministic software checks it against your business rules. Anything that doesn't add up or needs approval is reviewed by a person.
Signs this is happening to you
- Someone spends part of the day typing in orders that already arrived in writing.
- Supplier invoices are checked and entered by hand, one by one.
- Every customer orders their own way: an email, a PDF, a photo, a WhatsApp message.
- Mistakes are found late: when the order goes out wrong or the invoice doesn't match.
How we approach it
AI does the understanding: it reads the document and identifies the customer or supplier, the products, the quantities and the amounts. It handles different formats well, but it can make mistakes.
That's why it never acts alone. Deterministic software checks the data (that the customer exists, that the amounts add up, that the product is in the catalogue) and applies your rules before anything is recorded. Anything that can't be verified goes to a person.
What to keep in mind
You decide where the data is processed: on your premises, on European servers or in a hybrid setup. For tasks such as classifying or extracting information, there are small models that can run on your own infrastructure.
Every operation is logged, and your team can review and correct whatever is needed.
Where to start
It usually helps to start with a single type of document, the one that takes up most of your time, and expand later. Tell us how it reaches you today and which system it needs to go into.
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